Build your understanding of behaviour that challenges with a free online Level 2 course.
You’ll explore possible causes and triggers, the impact behaviour can have on individuals and others, positive behaviour support, effective communication and the role of reflection after incidents.
The course is suitable for adults in care, education or support-focused settings and anyone considering further study in health and social care.
Free for eligible learners. Certificate included on successful completion.
Study online with tutor support. No previous behaviour training required.
This course may be fully funded for eligible learners through the Adult Skills Fund.
Availability can depend on your location, eligibility and current funding options.
Learn how to respond to challenging behaviour in 6–12 weeks.
Gain a nationally recognised, accredited Level 2 qualification.
Fully funded for eligible adults through the Adult Skills Fund (ASF).
By the end of the course, you’ll be able to:
This course is made up of manageable units that explore behaviour that challenges, possible causes and triggers, positive behaviour support, communication, de-escalation principles, reflection and support after incidents.
There are no exams. You’ll complete knowledge-based assessments using what you have learned from the course units below.
Explore how behaviour may be perceived as challenging, the different forms it can take and the possible underlying reasons behind it.
You’ll also consider the impact behaviour may have on the individual, those around them and wider attitudes.
Learn how changes and triggers may contribute to escalation and explore approaches that can support positive behaviour.
You’ll also understand individual rights, safeguarding responsibilities, agreed ways of working and the importance of monitoring support.
Understand how communication can affect behaviour, including communication barriers and ways to adapt communication to an individual’s needs and preferences.
You’ll explore positive reinforcement, avoiding confrontation, personal limitations and the importance of recording and reporting incidents appropriately.
Understand why reflection and debriefing matter after an incident involving behaviour that challenges.
You’ll explore how incidents can affect everyone involved, the support that may be needed and how reflection can inform future practice.
This free online challenging behaviour course introduces the knowledge used to understand behaviour that challenges and its possible effects.
You’ll explore how behaviour may be perceived, the underlying factors and triggers that can influence it and the impact it may have on the individual and others.
The course also covers positive behaviour support, individual rights, safeguarding, effective communication, positive reinforcement, avoiding confrontation, reporting incidents and reflecting after an incident.
It is suitable for beginners and does not require previous behaviour training. You’ll study online with tutor support and complete knowledge-based assessments linked to the course units. There are no exams.
On successful completion, you’ll gain a recognised Level 2 Certificate in Understanding Behaviour that Challenges.
This is a knowledge-based qualification. It does not provide practical restraint, physical intervention or specialist behaviour practitioner certification.
This course is suitable for adults who want to:
Learn in confidence with support from a qualified tutor throughout the course.
Join thousands of learners in growing both professionally and personally.
Behaviour that challenges is behaviour that, due to its intensity, frequency or duration, puts the individual or others at risk.
Your 3 simple steps to qualification…
You can begin your stress-free journey to qualification by completing the short form on this page.
Once submitted, we’ll instantly match you with a relevant training provider based on your location to complete your enrolment.
Enjoy a flexible and engaging learning experience through an award-winning online platform with support from a qualified tutor.
You can access first-class resources, interactive case studies, and support tools. All available on any device, anytime.
Your nationally recognised level 2 certificate proves you’ve developed essential new skills and in-depth knowledge. The qualification is accredited by either NCFE or TQUK, depending on your location.
It’s a powerful personal achievement that boosts confidence, enhances employability, supports CPD and opens the door to further study or career progression.
This course can be a useful step for adults interested in:
It may support awareness, CPD and personal development.
The qualification does not:
Employers may require additional practical training, supervised experience, safeguarding checks or role-specific qualifications.
Watch recent video testimonials from our learners.
This course is fully funded for eligible learners in England through the UK Government’s Adult Skills Fund.
Your course will be delivered online by one of our approved training provider partners, depending on your location.
Last year, we helped over 140,000 people enrol on free courses. Start yours today…
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Check Your Eligibility
*View visa restrictions
Funding isn’t available for Skilled Worker visas, Student visas, Graduate visas, Sponsorship (skilled/seasonal) visas, or any visa with a study restriction.
If this applies, you won’t be eligible for funding.
Start Your Enrolment
Yes, the course is free for eligible learners.
Funding depends on your location, individual circumstances, current Adult Skills Fund availability and the provider matched to your application.
Yes. You’ll study online and receive support from a qualified tutor throughout the course.
Yes. When you successfully complete the course, you’ll receive a Level 2 Certificate in Understanding Behaviour that Challenges.
The qualification is the Level 2 Certificate in Understanding Behaviour that Challenges. It may be awarded by NCFE or TQUK depending on the provider and your location.
The course covers behaviour that challenges, possible underlying reasons and triggers, positive behaviour support, individual rights, communication, avoiding confrontation, reporting and reflection after incidents.
Yes. You do not need previous behaviour training or professional experience to apply.
The course builds knowledge and awareness, but it does not confirm practical workplace competence.
Employers may require practical training, supervised experience, role-specific procedures or additional qualifications.
The course introduces communication, avoiding confrontation and principles that may help reduce escalation.
It is not a practical physical intervention, restraint or workplace safety certification.
The course introduces positive behaviour support, triggers, individual rights and supportive approaches.
It is not a specialist PBS practitioner qualification or professional certification.
No. This is a Level 2 knowledge-based qualification. It is not Team Teach, CPI or another branded physical intervention programme.
The course considers behaviour that challenges in a general context and is not specifically focused on children.
The Distressed Behaviour in Children course may be a better fit for learners looking specifically for child-focused content.
It may support CPD and awareness in care, education, health and social care or support-focused settings.
It does not guarantee employment or replace role-specific qualifications, experience or employer training.
The course usually takes 6 to 12 weeks, based on around 5 to 10 recommended study hours each week.
Yes. It is a regulated Level 2 qualification awarded by NCFE or TQUK depending on the training provider.
It may support CPD, personal development and progression to further learning but does not confirm practical workplace competence.
You can usually study one funded course at a time.
The total number available may depend on your eligibility, provider rules and current funding.
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TQUK qualifications are delivered by The Skills Network.
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