Business Benefits

  • Gives assurance that employees are well-trained

  • Creates a more motivated and engaged workforce

  • Gives employees a high standard of learning

  • Furthers personal and professional development


Learner Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials
    Receive support from a dedicated team of tutors/assessors


Course Content

  • What is meant by the term behaviour that challenges

  • How to recognise changes in individuals that may indicate an episode of challenging behaviour

  • The importance of non-verbal communication

  • How reflection on an incident can assist in managing future behaviour


What you will learn

  • Understand behaviour that challenges

  • Understand how to support positive behaviour

  • Understand the importance of effective communication and the management of behaviour that challenges

  • Understand the role of reflection and support for those involved in incidents of behaviour that challenges

Downloadable Content

Call us on: 0121 752 3800