Free Online Course:
Retail Operations - Level 2 Certificate

In this unit the learner will consider the range of security risks faced by a retail business and the effect crime can have on a business.
They will reflect on the actions that can be taken to prevent crime and will develop an understanding of how security incidents should be dealt with.

In this unit the learner will develop an understanding of the methods of payment accepted from retail customers and the risks involved in handling payments. They will learn about the cashier’s responsibility
for providing service at the payment point and when processing age-restricted goods.

In this unit the learner will develop an understanding of the importance of having the right stock levels. They will learn about how goods are received into a retail business and how stock should be stored to prevent damage or loss.

In this unit the learner will develop an understanding of visual merchandising in retail, including window displays, floor layouts, props, events and product preparation.

In this unit the learner will develop an understanding of the process of improving store operations including communicating with and motivating colleagues and staff scheduling.

In this unit the learner will develop an understanding of the responsibilities involved in food safety such as personal hygiene, a clean working area and keeping products safe.

In this unit the learner will consider the effects of climate change and its relevance to the retail sector. They will also learn about environmental legislation, waste management, energy conservation and water consumption in the retail sector.

In this unit the learner will develop an understanding of fashion retailing including the different store formats offered by fashion retailers, social and economic factors affecting the sector, and multichannel retailing.

In this unit the learner will develop an understanding of how to order stock for business to business customers. They will also learn about the allocation and transfer of stock and the maintenance of stock records in a business to business environment.

In this unit the learner will develop an understanding of the storage requirements of fresh produce. They will also learn about how the stock levels and quality of fresh produce are monitored and maintained.

In this unit the learner will develop an understanding of current legislation relating to the sale and purchase of age-restricted products and will learn how to prevent unlawful sales of age-restricted products.

In this unit the learner will consider the meaning and monitoring of equality and diversity in the workplace. They will also learn about how the rights of individuals are protected in the workplace.

In this unit the learner will consider what equality and diversity are, including reflecting on the effects of stereotyping, labelling, prejudice and discrimination.