The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending.
However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.
Achieve a nationally recognised Level 2 qualification
Evidence your competency to employers
Improve your handling of customer payments
Improve how you deal with customer queries and complaints
Further your personal and professional development
Learn at a time that suits you without the need to attend college
What you will learn
Understanding Customer Service in the Retail Sector
Understanding the Retail Selling Process
Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
Understanding How a Retail Business Maintains Health and Safety on its Premises
Understanding Retail Consumer Law
Understand How to Deal with Customer Queries and Complaints in a Retail Environment