Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Understand the importance of clear communication

Unit 1: Principles of team leading

  • Understand leadership styles and team dynamics in organisations

  • Understand techniques used to manage the work of teams

  • Understand the impact of change management within a team

  • Understand team motivation

Unit 2: Understand business

  • Understand organisational structures

  • Understand the business environment

  • Understand business reporting within an organisation

Unit 3: Understand how to communicate work-related information

  • Understand the principles and techniques of work-related communication

  • Understand how to prepare for meetings

Unit 4: Understand how to deliver customer service and resolve problems

  • Understand customer service delivery

  • Understand the relationship between customer service and a brand

  • Understand the resolution of a customer service problem

Unit 5: Understand how to develop working relationships with colleagues

  • Understand the principles of effective team working

  • Understand how to develop working relationships with other teams and departments

Unit 6: Introduction to coaching

  • Understand coaching in the workplace

  • Understand how to coach individuals in the team

Unit 7: Introduction to mentoring

  • Understand the purpose and benefits of mentoring

  • Understand how a mentoring agreement works

  • Understand the skills and tools required by a mentor

Unit 8: Understand personal development

  • Understand the role of a team leader

  • Understand how to produce a personal development plan

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk