Improving business performance is vital for any business. Making improvements that are more efficient - such as saving on time or costs - can have huge benefits to an organisation, particularly in competitive business environments.

This free qualification aims to build knowledge on the study of business improvement techniques, including workplace organisation, building effective teams and managing working relationships. It will also teach the importance of improving processes and procedures using visual management systems and flow process analysis.

Course Content

  • Safe and effective team working

  • Principles and techniques that support workplace organisation

  • An understanding of continuous improvement techniques (Kaizen) and their application in the workplace

  • How to use visual management systems

  • Problem-solving techniques

  • How to carry out flow process analysis

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Workplace violence and Harassment can have huge consequences for employers, employees and the work environment.

The Trades Union Congress (TUC) estimates that 29% of people have been bullied at work, and more than 1 in 3 people who report being bullied leave their job because of it.

Understanding about effective communication and ways to reduce conflict in the workplace will help to create a more positive working environment, benefiting both employers and employees, and improving job satisfaction, health and well-being, and productivity.

Course Content

  • How to contribute to a positive and safe working environment

  • How to reduce and effectively deal with violence in the workplace

  • Understanding aggression, bullying and harassment in the workplace and how it can be prevented

  • Understanding equality, diversity and inclusion in the workplace and the benefits to individuals and organisations

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Over half a million businesses are started every year; however, 30% of these fail within the first two years. Having a better understanding of the initial processes and requirements of a business start-up can increase the chances of your business succeeding.

If you’re looking to start your own business, or already have a business but want to develop and progress your business plan, this qualification will support you with the skills and knowledge you need.

Course Content

  • Initial steps for a business start-up

  • Marketing for a business start-up

  • Legal and financial considerations when starting a business

  • How to develop a business plan

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Over 4 million people in the UK live in social housing, with some social housing tenants being at their most vulnerable.

It’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.

Course Content

  • Introduction to the social housing sector

  • Understand the principles of safeguarding and equality and diversity

  • Understand mental and physically ill health

  • Understand reasons for problematic behaviour

  • Understand issues affecting isolated tenants

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

It is estimated that 11.3 million adults in the UK do not have basic digital skills.

Latest figures predict that within the next 20 years, 90% of all jobs will need some form of digital knowledge.

This qualification enhances your competency in digital literacy skills, supporting you within your current job role or giving the opportunity for progression into a role where digital skills are required.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Further your personal and professional development

  • Improve your digital skills

  • Learn at a time that suits you without the need to attend college

  • Online only qualification

What you will learn

  • Achieve a nationally recognised Level 2 qualification

  • Further your personal and professional development

  • Improve your digital skills

  • Learn at a time that suits you without the need to attend college

  • Online only qualification

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Did you know one in four British adults experience at least one diagnosable mental health problem each year? The most common is mixed anxiety and depression, but there are many other issues which have a huge impact on a person’s life and the people around them.

Anyone who works around people with mental health problems needs to understand each condition fully. Likewise, anyone who has seen someone experience mental health problems would benefit from understanding the meaning, causes, effects, symptoms and management of the condition. This nationally recognised qualification covers all of these aspects and is the perfect place to start.

Who is suitable?

The qualification is suitable for anyone who wishes to increase their knowledge of mental health problems, the factors that cause mental ill-health and the ways that mental health problems can be managed. The course is also suitable for those who already work in this area, anyone who wants to secure a job linked to mental health and anyone who wants to gain more knowledge for personal reasons.

What you will learn

This course is split into 13 manageable units:

  1. Understanding mental health

  2. Understanding stress

  3. Understanding anxiety

  4. Understanding phobias

  5. Understanding depression

  6. Understanding post-natal depression

  7. Understanding bipolar disorder

  8. Understanding schizophrenia

  9. Understanding dementia

  10. Understanding eating disorders

  11. Understanding Attention Deficit Hyperactivity Disorder (ADHD)

  12. Understanding Obsessive Compulsive Disorder (OCD)

  13. Understanding Post-traumatic Stress Disorder (PTSD)

Learning method

Studying via distance learning means you can choose when and where you study.
This course is available:

  • Paper-based

  • Paper-based learning with online assessments - No exams.

Benefits

  • Gain a nationally recognised qualification

  • Improve your skills to help create a long-standing career pathway in your chosen industry

  • Courses are delivered as distance learning, allowing you to choose when and where to study

  • Personal tutors are assigned to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Autism is a condition which presents itself as a wide spectrum of disorders, and is prevalent through the UK. People who have autistic spectrum disorders can be affected differently, with cases ranging from mild to severe.

Throughout this qualification, you will gain an understanding of the spectrum of autistic disorders and how they can affect people in a variety of ways, as well as exploring the importance of using a person-centred approach to provide support. You will also understand how to use appropriate communication skills and positive behaviour to encourage individuals with autistic spectrum conditions to live fulfilling and independent lives.

Who is suitable?

This course is suitable for anyone who wishes to develop their understanding of autism and the principles of supporting individuals to live healthy and fulfilled lives. The course will benefit anyone working, or looking to work, with individuals who have an autistic spectrum condition.

What you will learn

This course is split into six manageable units:

  1. Introduction to autism

  2. Using a person-centred approach to support individuals with autism

  3. Communication and social interaction in individuals with autism

  4. Sensory processing, perception and cognition in individuals with autism

  5. Supporting positive behaviour in individuals with autism

  6. Supporting individuals with autism to live healthy and fulfilled lives

Learning method

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Online

  • Paper-based

  • Paper-based learning with online assessments

Benefits

  • Gain a nationally recognised qualification

  • Improve your skills to help create a long-standing career pathway in your chosen industry

  • Courses are delivered as distance learning, allowing you to choose when and where to study

  • Personal tutors are assigned to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

UK employers have recently reported a shortage in the amount of skilled business and administration staff, despite more than four and a half million people already working in this sector. This figure is expected to rise in coming years as the shortage of skills needs to be filled.

Have you got what it takes to provide the crucial everyday support that organisations need to run their business, meet their targets and be successful? Well, this qualification provides you with a thorough understanding of all the aspects of a business administration role, which could enable you to progress within a business environment.

Who is suitable?

This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management and changes within a business environment, you will develop a competitive and impressive knowledge about this sector which can help you start a new career or progress within a current role.

What you will learn

This course is split into seven manageable units:

  1. Principles of providing administrative services

  2. Principles of business document production and information management

  3. Understand communication in a business environment

  4. Understand employer organisations

  5. Understand how to develop working relationships with colleagues

  6. Understand how to carry out business administration tasks

  7. Understand how to prepare text.

Learning method

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Online

  • Paper-based

  • Paper-based learning with online assessments

The online course is available on The Skills Network’s online learning platform, EQUAL. Online learning with a difference, EQUAL features:

  • Exciting and engaging content

  • Interactivity – featuring videos and games to enhance learning

  • Virtual tutors who offer hints, tips and guidance throughout the course

Benefits

  • Gain a nationally recognised qualification

  • Create a long-standing career pathway in a variety of business environments

  • Courses are delivered as a distance learning, allowing learners to choose when and where to study

  • Personal tutors are assigned to ensure learners have the support needed to succeed

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Who is suitable?

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 19 years old.

What you will learn

This course is split into five manageable units:

  1. Information, advice or guidance in practice.

  2. Developing interaction skills for information, advice or guidance.

  3. Signposting and referral in information, advice or guidance.

  4. Information, advice or guidance in context.

  5. Skills for advice providers.

Learning method

Studying via distance learning means you can choose when and where you study.
This course is available:

  • Paper-based

  • Paper-based learning with online assessments - No exams.

Benefits

  • Gain a nationally recognised qualification.

  • Improve your communication skills to help you create a long-standing career pathway in your chosen industry.

  • Courses are delivered as distance learning, allowing you to choose when and where to study.

  • Personal tutors are assigned to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The NHS spent more than £6.8 billion on medicines in 2015-16 and experts believe that more than 50% of all medication is prescribed, dispensed or sold inappropriately every single year. Furthermore, half of all patients in the UK fail to take their medication correctly.

These facts can often lead to disastrous consequences, especially when medication ends up in the wrong hands.

By completing this free course, you will not only gain a nationally recognised qualification, but will also develop and improve your knowledge and skills in the handling of medication in health and social care.

Who is suitable?

This qualification is ideal for anyone who works in the healthcare sector or anyone who wishes to work in this sector in the future. The qualification is also suitable for anyone who handles medication while in a caring role.

What you will learn

This free course is split into four manageable units:

  1. Understand medication and prescriptions

  2. Supply, storage and disposal of medication

  3. Understand the requirements for the safe administration of medication

  4. Record keeping and audit processes for medication

Learning method

Studying via distance learning means you can choose when and where you study.
This course is available:

  • Paper-based

  • Paper-based learning with online assessments - No exams.

Benefits

  • Gain a nationally recognised qualification.

  • Improve your communication skills to help you create a long-standing career pathway in your chosen industry.

  • Courses are delivered as distance learning, allowing you to choose when and where to study.

  • Personal tutors are assigned to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

In the UK today there are a large number of people living with a common health condition. These conditions have varying effects upon individuals, but they all require continual management to minimise the effect they have on an individual’s day to day life.

By completing this free course you will not only gain an awareness of the signs, symptoms and treatments available for a variety of common health conditions, but you will also learn how to care for individuals and enable them to manage, monitor and control their condition.

Who is suitable?

This qualification is ideal for anyone already working in, or intending to work in, the healthcare sector. It is also suitable for anyone who wishes to further understand a variety of common health conditions they may encounter among people in their care. Carrying out this course demonstrates a willingness to understand how to care for individuals who are living with the effects of common health conditions.

What you will learn

This course is split into 6 manageable units:

  1. Understand how to contribute to monitoring the health of individuals affected by health conditions

  2. Understand cardiovascular disease

  3. Stroke awareness

  4. Arthritis awareness

  5. Understand physical disability

  6. Parkinson’s disease awareness

Learning method

Studying via distance learning means you can choose when and where you study.
This course is available:

  • Paper-based

  • Paper-based learning with online assessments - No exams.

Benefits

  • Gain a nationally recognised qualification

  • Improve your healthcare skills to help you create a long-standing career pathway in your chosen industry

  • Courses are delivered as distance learning, allowing you to choose when and where to study

  • Personal tutors are assigned to ensure you have

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Every year in the UK, more than one in three adults aged over 65 falls and injures themselves as a result. Falls have been the most common and serious type of accident experienced by people over 65 for many years, as well as the leading cause of death from injury for people aged over 75.

Falls, and injuries from falls, can affect a person’s confidence, impact on their mental health and quality of life, and prevent a person from living independently. It is crucial that those working in the health and social care sector are aware of how to prevent falls and how to take care of someone who has experienced a fall. This course will equip learners with a detailed understanding of the impact and consequences of a fall, the risks and hazards that could result in a fall, and how to prevent or reduce the risk of falls.

Who is suitable?

This course is ideal for learners who wish to increase their awareness and understanding of falls and how to prevent them. Anyone who currently works in the health and social care sector and wishes to progress their career would benefit from this course, as well as anyone who is looking to work in the sector. The qualification is suitable for learners aged 19 or above.

What you will learn

This course is split into four units:

  1. Falls in context

  2. The risk factors and causes of falls

  3. Falls assessment and prevention

  4. Managing falls.

Learning method

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal Tutor and a Learner Support Advisor.

This course is available:

  • Paper-based

  • Paper-based learning with online assessments.

All of our award-winning, paper-based learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

Benefits

  • Gain a nationally recognised qualification

  • Establish a long-standing career pathway within the health and social care sector

  • This course is delivered via distance learning, allowing you to choose when and where you study

  • Study will enhance both your personal skills and professional development

  • Personal tutors are assigned to you to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

A new case of dementia arises somewhere in the world every four seconds. Dementia not only affects the individual themselves, but can also devastate their family, friends and entire lifestyle.

Whether you are looking to start or develop a career in the care industry, or you simply want to know more about dementia for personal reasons, this course is the perfect place to start, as it explores crucial elements of the different types of dementia. The knowledge you will gain from this course could help you care for a friend or relative with dementia and enhance your understanding of their needs and behaviour.

Who is suitable?

This course is suitable for those working in the care profession, or anyone looking into a career in this field of work. This qualification is also suitable for home carers or anyone who has an interest in learning more about dementia.

What you will learn

This course is split into seven manageable units:

  1. Dementia awareness

  2. Person-centered approach to the care and support of individuals with dementia

  3. Understand the factors that can influence communication and interaction with individuals who have dementia

  4. Understand equality, diversity and inclusion in dementia care

  5. Understand the administration of medication to individuals with dementia using a person-centred approach

  6. Understand behaviour in the context of dementia

  7. Understand the benefits of engaging in activities in social care

Learning method

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Online

  • Paper-based

  • Paper-based learning with online assessments

The online course is available on The Skills Network’s online learning platform, EQUAL. Online learning with a difference, EQUAL features:

  • Exciting and engaging content

  • Interactivity – featuring videos and games to enhance learning

  • Virtual tutors who offer hints, tips and guidance throughout the course

Benefits

  • Gain a nationally recognised qualification

  • Create a long-standing career pathway within the care industry

  • Courses are delivered as distance learning, allowing you to choose when and where to study

  • Personal tutors are assigned to ensure you have the support needed to succeed

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Every year, one in ten hospital patients develop a healthcare associated infection during their stay in a UK hospital. Approximately 5,000 patients die as a direct result of one of these infections.

In most cases, these infections are difficult to treat and can complicate any other current or previous illnesses that a patient has, as well as causing distress for the individual and their family.

Taking this course can help tackle the outbreak of infection in hospitals and healthcare settings by helping you understand the causes and spread of infection and how you can help to control it.

Who is suitable?

Infection prevention is crucial to saving lives, so this course is of high importance to any existing or new healthcare employees. The information contained in the course is vital to anyone who wishes to work in the healthcare sector in the future.

What you will learn

This course is split into four manageable units:

  1. Principles of the causes and spread of infection in health care settings

  2. Principles of the importance of personal hygiene and health in the prevention and control of infection in health care settings

  3. Principles of decontamination, cleaning and waste management in health care settings

  4. Principles of infection prevention and control in a health care setting

Learning method

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Online

  • Paper-based

  • Paper-based learning with online assessments

The online course is available on The Skills Network’s online learning platform, EQUAL. Online learning with a difference, EQUAL features:

  • Exciting and engaging content

  • Interactivity – featuring videos and games to enhance learning

  • Virtual tutors who offer hints, tips and guidance throughout the course

Benefits

  • Gain a nationally recognised qualification

  • Study will enhance both personal skills and professional development

  • The programme is delivered via distance learning, allowing you to choose where and when you study

  • On average, the course should only take between 10-16 weeks to complete

  • Personal tutors are assigned to each individual learner to ensure you have the necessary support needed to be successful.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

In the UK alone, there are 30,000 people with a severe learning disability whose behaviour can challenge.

However, behaviour that challenges is not limited to people with learning disabilities, which is why it is vital to raise awareness and understanding of this type of behaviour and its effects.

This free course will equip learners with a detailed understanding of behaviour that challenges, including how to support positive behaviour, the importance of effective communication in managing behaviour, and the role of reflection and support for those involved in incidents of behaviour that challenges.

Who is suitable?

This free course is ideal for learners who wish to develop an in-depth knowledge of behaviour that challenges in order to progress into related employment in health and social care. Anyone who currently works in education or health and social care settings would also benefit from the course. This qualification is suitable for learners aged 19 or above.

What you will learn

This free course is split into four manageable units:

  1. Understand behaviour that challenges

  2. Understand how to support positive behaviour

  3. Understand the importance of effective communication and the management of behaviour that challenges

  4. Understand the role of reflection and support for those involved in incidents of behaviour that challenges.

Learning method

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal tutor and a learner support advisor.

This course is available:

  • Paper-based

  • Paper-based learning with online assessments.

All of our award-winning, paper-based learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

Benefits

  • Gain a nationally recognised qualification

  • Establish a long-standing career pathway within the health and social care sector

  • This course is delivered via distance learning, allowing you to choose when and where you study

  • Study will enhance both your personal skills and professional development

  • Personal tutors are assigned to you to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

One in ten children have a diagnosable mental health condition, and 75% of mental health problems have begun by the age of 24. Mental ill health can affect a young person in every area of their life, including family, school, friendships, the workplace and the wider world.

Mental ill health in children can be worsened by negative stereotypes and stigma from the media who portray mental illness as shameful and dangerous.

This free course will equip learners with a detailed understanding of mental health conditions including depression and anxiety, the legislation and guidance surrounding mental health, risk factors that may affect mental well-being and how to build resilience against these, and the impact mental health concerns may have on young people and others.

Who is suitable?

This free course is ideal for learners who want to increase their knowledge and understanding of children and young people’s mental health. This qualification supports progression onto further mental health qualifications and into relevant employment in the health and social care or education sector.

What you will learn

This free course is split into five manageable units:

  1. Understand Children and Young People’s Mental Health in Context.

  2. Understand Factors which may affect Children and Young People’s Mental Health.

  3. Understand Children and Young People’s Mental Health Concerns.

  4. Understand the Impact of Children and Young People’s Mental Health Concerns.

  5. Understand how to Support Children and Young People with Mental Health Concerns.

Learning method

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal Tutor and a Learner Support Advisor.

This course is available:

  • Paper-based

  • Paper-based learning with online assessments.

All of our award-winning, paper-based learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.

Benefits

  • Gain a nationally recognised qualification

  • Establish a long-standing career pathway within the health and social care sector

  • This course is delivered via distance learning, allowing you to choose when and where you study

  • Study will enhance both your personal skills and professional development

  • Personal Tutors are assigned to you to ensure you have the support needed to succeed.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Data protection compliance is an essential legal requirement for all organisations.

Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.

Benefits

  • Achieve a nationally recognised level 2 qualification.

  • Improve your knowledge of data protection and the importance of keeping data secure.

  • Further your professional development with skills that are vital for anyone who handles data.

  • Learn at a time that suits you, without the need to attend college.

What you will learn

  • Current data protection legislation, and how it is applied

  • Organisational procedures concerning data.

  • Possible threats to ICT systems and data, and how to protect against them.

  • Consequences of not protecting data, and the impact of possible breaches.

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The need for adult social care continues to rise at a time when the system supporting that care is rapidly and significantly changing.

With around 1.5 million people working in adult social care in England, care workers need up-to-date support and guidance in order to provide adequate person-centred care.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Learn how to handle hazardous substances and medication

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Principles of Communication

  • Principles of Personal Development

  • Principles of Diversity, Equality and Inclusion

  • Principles of Safeguarding and Protection

  • Introduction to Duty of Care

  • Understand the Role of the Social Care Worker

  • Understand Person-Centred Approaches

  • Understand Health and Safety

  • Understand How to Handle Information

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Care workers play a key role in ensuring their residents/patients are treated with a friendly and caring approach.

Care workers have the ability to relate to people from a variety of backgrounds. After an investigation from the Care Quality Commission revealed that 424 out of 1,357 services in England are rated ‘inadequate’, the need for high quality trained care workers has never been greater.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Ensure you understand the principles and practice of person-centred thinking, planning and reviews

What you will learn

  • Understanding Person-Centred Thinking and Planning

  • Care Planning for the Care Worker

  • Understanding Nutrition and Hydration in Health and Social Care Settings

  • Principles of Supporting an Individual to Maintain Personal Hygiene

  • Understanding Continence Care

  • Principles of Supporting Sleep

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

All children and young people deserve to be safe and well cared for within a safe and protective family. However, unfortunately this is not always the case.

With over 50,000 children identified as needing protection from abuse in the UK, it is important that those working in the care sector understand the risks of abusive and exploitative behaviour that some children experience. Knowing what strategies are used to protect them from this behaviour, whilst following procedures, is essential to helping those affected.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of the importance of correctly responding to evidence or concerns that a child or young person has been abused, harmed or bullied

What you will learn

  • Caring for Young Children in a Babysitting Environment

  • Accident Prevention and Fire Safety When Babysitting

  • Rights and Responsibilities in Relation to Parenting

  • Parenting and Healthy Lifestyles

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

With a UK industry turnover estimated at £4.7 billion in 2011, cleaning is one of the largest business sectors in the UK.

It underpins many aspects of life today and is essential for the prevention of disease and spread of infection. People actively seek out clean, safe and comfortable environments, so having a highly skilled cleaning workforce is essential.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of the various dangers of contamination and spread of disease

What you will learn

  • Dealing with Routine and Non-routine Waste

  • Health and Safety for the Cleaning and Support Services Industry

  • Working with Others in the Cleaning and Support Services Industry

  • Cleaning of Interiors and Washrooms

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The purpose of this qualification is to increase learners’ knowledge and understanding of common childhood illnesses to enable them to support the development and wellbeing of infants and children they support/care for.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Gain an understanding of risk factors which may affect children and young people

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understand how to provide a safe and healthy environment for babies and young children

  • Understand common childhood illnesses

  • Understand health emergencies and specific health conditions in an early years setting

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Many people find it helpful to seek the support of counselling at some point in their lives.

People in any situation could benefit from counselling, those with the correct understanding, knowledge and skills can provide them with support to improve personal well-being.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Improve your understanding of how counselling skills work

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Diversity and Ethics in the Use of Counselling Skills

  • Introduction to Counselling Skills Theories

  • Counselling Skills and Personal Development

  • Using Counselling Skills

Course Duration

6-8 weeks

There must be a suitably qualified person at the place of work to provide a witness testimony.

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Improve patient, family and customer experience

  • Further your personal and professional development

  • Gain positive working relationships

  • Improve your skills in service delivery

  • Increase service standards

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Preparing to Deliver Customer Service in Health and Social Care Settings

  • Effective Communication for Health and Social Care

  • Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services

  • Team Work in Health and Social Care Settings

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.

It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Know about food allergy and intolerance requirements

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Principles of Customer Service in the Hospitality Sector

  • Understand Effective Teamwork in the Hospitality Sector

  • Understand Legislation and Guidance Relevant to the Hospitality Sector

  • Understand Professional Personal Standards in the Hospitality Sector

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

In order to have a truly successful business, you need to provide good customer service.

It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of how to successfully handle complaints

  • Reduce the risk of complaints

What you will learn

  • Principles of Customer Service and Delivery

  • Understand Customers

  • Understand Employer Organisations

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015.

The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals of safeguarding is essential for anyone working in adult health and social care.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Relevant to a wide range of care settings

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understand Safeguarding in Adult Health and Social Care

  • Principles of Dignity in Adult Health and Social Care Practice

  • Understand Duty of Care in Adult Health and Social Care

  • Understand Dilemmas and Public Concerns in Adult Health and Social Care

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million.

The population is aging, meaning more people will live with serious chronic illness and need end of life care.

The problems faced and support needed by people nearing the end of life is wide-ranging and a good understanding of pain management, support and quality of life is essential for all carers.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Ensure you can manage pain and discomfort

  • Ensure that you understand care planning in end of life care

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understand How To Work in End of Life Care

  • Care Planning in End of Life Care

  • Understand How to Provide Support to Manage Pain and Discomfort

  • End of Life Care and Dementia

  • Understanding the Role of the Care Worker in Time of Death

  • Understand Loss and Grief in End of Life Care

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business.

There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of current legislation and the key principles surrounding equality and diversity

What you will learn

  • Equality and Diversity in Society

  • Equality and Diversity in the Community

  • Equality and Diversity in the Workplace

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The Ascentis Level 2 Extended Certificate in Health and Social Care Professions is designed to help learners make an informed choice about a career in health and social care.

This qualification can act as progression towards programmes of study at Level 2 or Level 3, such as the Access to HE Diploma.

Benefits

  • Achieve a nationally recognised

  • Level 2 certificate

  • Increase understanding of working in the health and social care sector

  • Further your personal and professional development

What you will learn

  • Introduction to a Physical Disability

  • Introduction to Mental Health

  • Principles of Safeguarding and Protection in Health and Social Care

  • Preparing for a Career in Health and Social Care Professions

  • Principles of Communication in Adult Social Care Settings

  • Understanding Health and Safety in Health and Social Care Settings

  • Developing Self

  • Individual Rights and Responsibilities

  • Identity and Cultural Diversity

  • Time Management

  • Research Skills for Academic Study

  • Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults

  • Ethical Issues in Health Care

  • Introduction to a Healthy Lifestyle

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Poor diet and lack of exercise are recognised as some of the major contributors to ill health.

Regular exercise and a balanced diet help to reduce stress, improve sleep, reduce the risk of illness and increase life quality. Therefore, having a good understanding of diets, the role of nutrition in exercise and personal motivation is an important part of maintaining well-being.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Understand diet and nutrition for exercise

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understand health, wellbeing and exercise

  • Understand the role of nutrition in exercise

  • Plan and prepare for personal exercise and nutrition

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market.

A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your efficiency

  • Help reduce materials and resource costs

What you will learn

  • Lean Organisation Techniques in Business

  • Business Improvement Tools and Techniques

  • Working in Business Teams

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Around 1.5 million people in the UK have a learning disability.

Owing to the fact that they are likely to find it more difficult than others to describe their symptoms, a good knowledge of legislation and the healthcare system, as well as an understanding of signs and symptoms of various conditions, is essential for anyone working with individuals with learning disabilities.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Improve your understanding of the term ‘learning disability’

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Understand the importance of safeguarding individuals from abuse and the importance of a person-centred approach to risk-taking

What you will learn

  • Understanding the Context of Supporting

  • Individuals with Learning Disabilities

  • Principles of Safeguarding and Protection in Health and Social Care

  • Introduction to Personalisation in Social Care

  • Principles of Positive Risk-Taking for Individuals with Disabilities

  • Introductory Awareness of Autistic Spectrum Conditions

  • Principles of Supporting Individuals with a Learning Disability to Access Healthcare

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

There is an emerging global epidemic of diabetes.

In the UK alone, 3.2 million people are diagnosed with the disease and an estimated 630,000 people have the condition but don’t know it.

It is believed that deaths from diabetes will rise by more than 50% in the next ten years. Simple lifestyle measures can be effective in preventing or delaying the onset of this chronic, debilitating and often deadly disease.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Improve your understanding of the various forms and causes of diabetes

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Create better preventative care by being able to identify early signs of diabetes

What you will learn

  • Understand Diabetes

  • Prevention and Early Intervention of Type 2 Diabetes

  • Understand the Initial Care of Diabetes

  • Understand the Treatment and Management of Diabetes

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The number of obese people in the UK has more than trebled in the last 25 years, reaching what many doctors believe to be ‘epidemic’ proportions.

Insufficient nutrition can lead to a variety of health-threatening conditions; understanding the benefits of a balanced diet and the role of nutrition in the prevention and treatment of disease is fundamental.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Increase your understanding of food safety for the home environment

What you will learn

  • Explore Principles of Healthy Eating

  • Consider Nutritional Needs of a Variety of Individuals

  • Use Food and Nutrition Information to Plan a Healthy Diet

  • The Principles of Weight Management

  • Understanding Eating Disorders

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending.

However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Improve your handling of customer payments

  • Improve how you deal with customer queries and complaints

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understanding Customer Service in the Retail Sector

  • Understanding the Retail Selling Process

  • Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

  • Understanding How a Retail Business Maintains Health and Safety on its Premises

  • Understanding Retail Consumer Law

  • Understand How to Deal with Customer Queries and Complaints in a Retail Environment

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Official data showed that over 7,500 people were referred to the Prevent programme in 2015/16.

The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation and the potential consequences of illegal online activity.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Know how to recognise signs of abuse or potential harm

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understanding the Prevent Duty

  • Understanding Safeguarding

  • Understanding Online Safety

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Having a learning difficulty means that people find it harder to learn certain skills.

As this affects around 15% of people, it is important for those working in healthcare, social care and education to have knowledge of different Specific Learning Difficulties such as ADHD, dyslexia and dyscalculia.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Gain an understanding of how Specific Learning Difficulties affect an individual’s life and those of others

  • Learn at a time that suits you without the need to attend college

What you will learn

  • Understand Specific Learning Difficulties

  • Understand the Effects of Specific Learning Difficulties

  • Understand the Diagnosis of Specific Learning Difficulties

  • Understanding Supporting Individuals with Specific Learning Difficulties

  • Understand the Context of Specific Learning Difficulties

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Understand the importance of clear communication

Unit 1: Principles of team leading

  • Understand leadership styles and team dynamics in organisations

  • Understand techniques used to manage the work of teams

  • Understand the impact of change management within a team

  • Understand team motivation

Unit 2: Understand business

  • Understand organisational structures

  • Understand the business environment

  • Understand business reporting within an organisation

Unit 3: Understand how to communicate work-related information

  • Understand the principles and techniques of work-related communication

  • Understand how to prepare for meetings

Unit 4: Understand how to deliver customer service and resolve problems

  • Understand customer service delivery

  • Understand the relationship between customer service and a brand

  • Understand the resolution of a customer service problem

Unit 5: Understand how to develop working relationships with colleagues

  • Understand the principles of effective team working

  • Understand how to develop working relationships with other teams and departments

Unit 6: Introduction to coaching

  • Understand coaching in the workplace

  • Understand how to coach individuals in the team

Unit 7: Introduction to mentoring

  • Understand the purpose and benefits of mentoring

  • Understand how a mentoring agreement works

  • Understand the skills and tools required by a mentor

Unit 8: Understand personal development

  • Understand the role of a team leader

  • Understand how to produce a personal development plan

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk

The warehousing and storage of goods is an essential part of logistics operations within a business.

Roles within this industry require great skill and organisation to coordinate the demand and supply of goods and ultimately meet customer needs.

Benefits

  • Achieve a nationally recognised Level 2 qualification

  • Evidence your competency to employers

  • Understand the issues around storage and the purpose of a stock check

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Understand how to process orders and dispatch

What you will learn

  • Introduction to Warehousing and Storage

  • Understand how to Receive and Store Goods

  • Understand how to Process Orders and Prepare them for Dispatch

  • Understand how to Check Stock and Update Records

  • Customer Service in Warehousing and Storage

Course Duration

6-8 weeks

Awarding Body

NCFE CACHE

Need more info’?

Freephone 0800 001 5910 or email mail@freecoursesinengland.co.uk