Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Who is suitable?

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 19 years old.

What you will learn

This course is split into five manageable units:

  1. Information, advice or guidance in practice.

  2. Developing interaction skills for information, advice or guidance.

  3. Signposting and referral in information, advice or guidance.

  4. Information, advice or guidance in context.

  5. Skills for advice providers.

Learning method

Studying via distance learning means you can choose when and where you study.
This course is available:

  • Paper-based

  • Paper-based learning with online assessments - No exams.


  • Gain a nationally recognised qualification.

  • Improve your communication skills to help you create a long-standing career pathway in your chosen industry.

  • Courses are delivered as distance learning, allowing you to choose when and where to study.

  • Personal tutors are assigned to ensure you have the support needed to succeed.

Need more info’?

Freephone 0800 001 5910 or email