Develop practical skills that can help you communicate effectively, work with others and handle different situations in the workplace.
The online courses available cover areas such as communication, customer service, team leadership, counselling skills, equality and providing information and guidance.
Eligible adults in England may be able to study a funded Level 2 course at no cost. Explore the options below and choose the course that best matches the skills you want to develop.
Explore courses that can help you strengthen communication, teamwork, customer service, leadership and other transferable workplace skills.
Not every course covers every soft skill, so use the individual course information to choose the subject most relevant to you.
Soft skills are transferable abilities that affect how you communicate, work with other people, solve problems and approach situations at work.
Unlike technical skills, which relate to a particular task or profession, soft skills can be useful across many different jobs and sectors.
Depending on the course you choose, you may be able to develop your understanding of:
Strong soft skills can be useful in roles that involve colleagues, customers, clients or teams.
A course can help you understand and practise the principles behind effective communication and workplace relationships. It should be treated as skills development rather than a guarantee of employment or progression.
If communication and listening are your priority, Counselling Skills or Information, Advice or Guidance may be useful options.
For customer-facing skills, explore Customer Service.
For teamwork and supervising others, Principles of Team Leading is a stronger fit.
If you want to develop your understanding of respectful and inclusive workplaces, consider courses covering equality and diversity.
Soft skills training may be suitable if you want to:
Eligible adults in England may be able to access funded Level 2 online courses.
You will study online with support from a training provider and complete the required assessments. Funding and course availability depend on your eligibility, location and current provision.
Soft skills are transferable abilities such as communication, teamwork, listening, problem-solving and working effectively with other people. They can be useful across a wide range of workplaces and roles.
Yes. Online courses can help you develop your understanding of communication, teamwork, customer service, leadership and other transferable skills.
Eligible adults in England may be able to access funded courses that develop soft skills at no cost. Funding depends on eligibility, location and availability.
Many courses available through Free Courses in England lead to a Level 2 certificate or qualification after successful completion. The certificate relates to the specific course studied rather than a single general “soft skills” qualification.
Communication, teamwork, customer service, listening, problem-solving and leadership can be useful across many workplaces. Which skills are most relevant will depend on your role and goals.
Counselling Skills, Customer Service and Information, Advice or Guidance all include knowledge that can support different forms of communication.
Compare the course content to decide which is most relevant.
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