Free Online Course with Certificate

Explore the various leadership styles and the impact of team dynamics as well as the techniques that are essential to effectively manage a team’s workload.

Develop an understanding of the different organisational structures and the business environment. You will develop your knowledge of the principles of business planning and finance within an organisation, as well as business reporting, management responsibilities and accountabilities within an organisation.

Learn the principles and techniques behind work-related communication through both verbal and written forms. Develop skills in understanding a range of documents required for different types of meetings in a business environment.

Discover how to manage team performance through benchmarking, as well as how to manage underperformance within a team and conflict in the workplace.

Explore themes of equality and diversity in the workplace, including the potential consequences of failing to comply with the relevant legislation.

Explore the principles of effective teamwork and how to be a ‘buddy’. This unit also covers the benefits of effective team working, how to give feedback constructively and the techniques that may be used to resolve team conflict.

Discover the main health and safety responsibilities and laws affecting the workplace as well as the employers’ and employees’ responsibilities in relation to health and safety, as well as the support available for employees.

Explore the development and delivery of presentations, you will discover the advantages and limitations of various forms of media, look at the factors affecting contingency plans and consider different ways to evaluate presentations.