Learn how to handle issues in a professional & courteous manner…
This online qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Learn in confidence with support from a qualified tutor throughout the course.
Join thousands of learners in growing both professionally and personally.
Your free course is split into manageable units.
There are no exams. You will complete assessment questions based on the skills and knowledge you have gained from the course units below…
This unit will provide the fundamental knowledge and understanding needed to work in a customer service role. Develop knowledge of the legal and ethical requirements that relate to customer service and maintaining customer service information.
This unit develops knowledge of the different types of customers. Study the links between good customer service and customer loyalty, as well as how these factors affect the organisation in terms of reputation and image.
Look at a variety of organisational structures and the differences between private, public and voluntary sectors. Discover the internal and external influences on organisations, and why change in the business environment is important.
Gain a thorough understanding of the importance of effective communication in customer service. Look at different communication techniques and how to identify and adapt your own communication style in order to offer the best service possible.
This unit will provide the knowledge of customer service information systems and handover procedures. Learn about the different responsibilities and levels of authority for processing customer service information.
This unit will provide a solid foundation of knowledge to enable you to deal with challenging customers. Develop knowledge of techniques available to resolve problems and manage unresolved problems by referring to other sources.
Within this unit, gain an understanding of how to develop relationships with customers or potential customers. Also study the value of customer loyalty and the customer’s expectations.
3 simple steps to qualification…
You can begin your stress-free journey to qualification by completing the short form on this page.
Once submitted, we’ll instantly match you with a relevant training provider based on your location to complete your enrolment.
Enjoy a flexible and engaging learning experience through an award-winning online platform with support from a qualified tutor.
You can access first-class resources, interactive case studies, and support tools. All available on any device, anytime.
Your nationally recognised level 2 certificate proves you’ve developed essential new skills and in-depth knowledge. The qualification is accredited by either NCFE or TQUK, depending on your location.
It’s a powerful personal achievement that boosts confidence, enhances employability, supports CPD and opens the door to further study or career progression.
Watch recent video testimonials from our learners…
The level 2 certificate is available online through one of our approved training provider partners, with the specific provider depending on your location.
The course is fully funded for eligible learners in England through the Adult Skills Fund (ASF), formerly known as the Adult Education Budget (AEB), which supports adult learning and skill development across the country.
More people than ever now qualify for free courses…
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Check Your Eligibility
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Funding isn’t available for Skilled Worker visas, Student visas, Graduate visas, Sponsorship (skilled/seasonal) visas, or any visa with a study restriction.
If this applies, you won’t be eligible for funding.
Start Your Enrolment
If you meet the eligibility criteria then YES!
We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Skills Fund (ASF).
Customer Service is a level 2 qualification.
The qualification is accredited by TQUK and regulated by Ofqual.
All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual and are the perfect way to boost any CV.
You can only take one course at a time but you can take up to 7 in one academic year.
No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.
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TQUK qualifications are delivered by The Skills Network.
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