Business Benefits

  • Gives employees a high standard of learning to support their responsibilities

  • Reduces the risk of complaints and customer departures

  • Creates a more motivated workforce

  • Evidence competency of staff to external stakeholders


Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Access to sector-expert assessors throughout the course


Course Content

  • Learn to deliver excellent customer service

  • Increase awareness of understanding and meeting customers’ needs

  • Giving a great customer experience

  • Learn from feedback and promote products and services


What you will learn

  • Principles of Customer Service and Delivery

  • Understand Customers

  • Understand Employer Organisations

Downloadable Content

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