Essential skills for customer service in the hospitality industry…
This free online course will enable learners to develop knowledge and understanding of customer service excellence in the hospitality sector. It is designed for learners looking to enter, or progress within, employment in the hospitality industry.
Learn in confidence with support from a qualified tutor throughout the course.
Join thousands of learners in growing both professionally and personally.
Source: Modern Hospitality
Your free course is split into manageable units.
There are no exams. You will complete assessment questions based on the skills and knowledge you have gained from the course units below…
In this unit learners will look at different customer types and their expectations.
They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
This unit covers effective teamwork and how it can support customer service in hospitality.
Learners will also look at their own personal development.
This unit covers legislation and guidance relevant to customer service in the hospitality sector including:
This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.
3 simple steps to qualification…
You can begin your stress-free journey to qualification by completing the short form on this page.
Once submitted, we’ll instantly match you with a relevant training provider based on your location to complete your enrolment.
Enjoy a flexible and engaging learning experience through an award-winning online platform with support from a qualified tutor.
You can access first-class resources, interactive case studies, and support tools. All available on any device, anytime.
Your nationally recognised level 2 certificate proves you’ve developed essential new skills and in-depth knowledge. The qualification is accredited by either NCFE or TQUK, depending on your location.
It’s a powerful personal achievement that boosts confidence, enhances employability, supports CPD and opens the door to further study or career progression.
Watch recent video testimonials from our learners…
The level 2 certificate is available online through one of our approved training provider partners, with the specific provider depending on your location.
The course is fully funded for eligible learners in England through the Adult Skills Fund (ASF), formerly known as the Adult Education Budget (AEB), which supports adult learning and skill development across the country.
More people than ever now qualify for free courses…
Enrol online in under 10 minutes…
Check Your Eligibility
*View visa restrictions
Funding isn’t available for Skilled Worker visas, Student visas, Graduate visas, Sponsorship (skilled/seasonal) visas, or any visa with a study restriction.
If this applies, you won’t be eligible for funding.
Start Your Enrolment
If you meet the eligibility criteria then YES!
We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Skills Fund (ASF).
Hospitality Customer Service is a level 2 qualification.
The qualification is accredited by NCFE CACHE and regulated by Ofqual.
All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual and are the perfect way to boost any CV.
You can only take one course at a time but you can take up to 7 in one academic year.
No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.
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TQUK qualifications are delivered by The Skills Network.
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