Your course to make change

Free Online Course:
Customer Service for Health & Social Care Settings - Level 2 Certificate

Use effective communication & develop positive working relationships

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.

UK Government funded online course. Qualification accredited by NCFE CACHE

Free Online Course

Fully-funded by HM Government

100% Online

Learn from your home or office

Expert Support

Expert tutor support available

6 Week Course

4-5 hours of weekly study

About Customer Service for Health and Social Care Settings

Qualification aims

This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, retail assistant.
This qualification will focus on the study of customer service in health and social care.

The objectives of this qualification are to help learners:

Develop an awareness of customer service in health and social care
Understand the needs of customers who access health and social care services.
Positive working relationships with patients, families and residents

This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Is it really free?

Simple answer – if you meet the eligibility criteria below, then, yes! No fee, no card details and no trial periods…

We connect you with training providers that use the UK Government’s Adult Education Budget to fund the free online courses.

Eligibility Criteria

*EEA nationals will need to have obtained either pre settlement or settled status and provide evidence of this.

Receive an accredited NCFE CACHE or TQUK certificate

The certificate is a record of achievement and your reward for completing a nationally recognised qualification.

NCFE CACHE and TQUK are both fully-approved as awarding organisations by Ofqual
Demonstrate to employers that you have gained a recognised and regulated qualification in your chosen subject
Last year alone, over a quarter of a million learners chose to learn via NCFE CACHE
Build the foundations to improve your job prospects

The free online course is split into manageable units

To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, you are required to successfully complete all course units

In this unit learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold.

The learner will also review their own strengths and areas for improvement relating to customer service, and identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed.

In this unit learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs.

Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging.

This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication.

In this unit learners will consider what makes an effective team and the benefits of team work in a health and social care setting.

The unit also covers possible causes of conflict and resolutions to overcome this.

Happy Learners in 2020

Join thousands of happy learners

Complete the short form below to register your interest in Customer Service for Health and Social Care Settings

Interested in this course as an organisation, business representative or charity?

Register interest and a course advisor will be in touch to discuss your organisation’s needs or learn more about Free Courses in England’s opportunities for organisations.

Frequently Asked Questions

Can’t find the answer to your question?

Call us on 0800 001 5910, jump on live chat or email us

Is the course definitely free?

If you meet the eligibility criteria then YES!

We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).

When can I start the free online course?

We hope to get you started within 24 hours of completing the full enrolment process but this can vary depending on the learning provider.

How long will the free online course take?

The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.

Is it all online?

Yes! All of our free courses are 100% online.

Is the qualification recognised by employers?

All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

How many free online courses can I take?

You can only take one course at a time but you can take up to 7 in one academic year.

Do I need to sit an Exam?

No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.

Why am I required to upload such personal information?

The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.