Deliver effective customer service in health & social care…
This free online course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.
This free online course enhances customer service in healthcare, which will support you when you are dealing with residents, families, patients, and internal and external customers within the health and social care environment.
This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals, and providers of other services.
‘Employee’ refers to a range of job roles both health and social care specific and non-specific, ie administrator, cleaner, retail assistant.
Learn in confidence with support from a qualified tutor throughout the course.
Join thousands of learners in growing both professionally and personally.
Source: NHS Digital
Your free course is split into manageable units.
There are no exams. You will complete assessment questions based on the skills and knowledge you have gained from the course units below…
In this unit learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold.
The learner will also review their own strengths and areas for improvement relating to customer service, and identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed.
In this unit learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs.
Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging.
This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication.
In this unit learners will consider what makes an effective team and the benefits of team work in a health and social care setting.
The unit also covers possible causes of conflict and resolutions to overcome this.
3 simple steps to qualification…
You can begin your stress-free journey to qualification by completing the short form on this page.
Once submitted, we’ll instantly match you with a relevant training provider based on your location to complete your enrolment.
Enjoy a flexible and engaging learning experience through an award-winning online platform with support from a qualified tutor.
You can access first-class resources, interactive case studies, and support tools. All available on any device, anytime.
Your nationally recognised level 2 certificate proves you’ve developed essential new skills and in-depth knowledge. The qualification is accredited by either NCFE or TQUK, depending on your location.
It’s a powerful personal achievement that boosts confidence, enhances employability, supports CPD and opens the door to further study or career progression.
Watch recent video testimonials from our learners…
The level 2 certificate is available online through one of our approved training provider partners, with the specific provider depending on your location.
The course is fully funded for eligible learners in England through the Adult Skills Fund (ASF), formerly known as the Adult Education Budget (AEB), which supports adult learning and skill development across the country.
More people than ever now qualify for free courses…
Enrol online in under 10 minutes…
Check Your Eligibility
*View visa restrictions
Funding isn’t available for Skilled Worker visas, Student visas, Graduate visas, Sponsorship (skilled/seasonal) visas, or any visa with a study restriction.
If this applies, you won’t be eligible for funding.
Start Your Enrolment
If you meet the eligibility criteria then YES!
We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Skills Fund (ASF).
Healthcare Customer Service is a level 2 qualification.
The qualification is accredited by NCFE CACHE and regulated by Ofqual.
All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual and are the perfect way to boost any CV.
You can only take one course at a time but you can take up to 7 in one academic year.
No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.
Share the opportunity to learn for free with your network…
Learn, grow and stay connected with our latest resources delivered to your inbox…
© 2016-2026 Free Courses in England. All Rights Reserved.
The Mill Walk, Northfield, Birmingham, B31 4HL
Company Number: 13562075
VAT Number: 427986249
TQUK qualifications are delivered by The Skills Network.
This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalised services to you, both on this website and through other media.
We won’t track your information when you visit our site. But in order to comply with your preferences, we’ll have to use just one tiny cookie so that you’re not asked to make this choice again. To find out more about the cookies we use, see our Privacy Policy and Cookie Notice
