Course Overview
Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.
Benefits
Achieve a nationally recognised Level 2 qualification
Improve patient, family and customer experience
Further your personal and professional development
Gain positive working relationships
Improve your skills in service delivery
Increase service standards
Learn at a time that suits you without the need to attend college
What you will learn
Preparing to Deliver Customer Service in Health and Social Care Settings
Effective Communication for Health and Social Care
Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
Team Work in Health and Social Care Settings